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"USEIT.TXT"

Ten Usability Heuristics

by Jakob Nielsen (http://www.useit.com/jakob/)

Ten general principles for user interface design: "Heuristics" are more like rules-of-thumb than specific guidelines.

System-Status Visibility

Always inform users what is going on. Use appropriate feedback, in a reasonable time.

Match Between System & the Real World

Speak the users' language with familiar words, phrases & concepts, rather than system-oriented jargon. Follow real-world conventions; making information appear in a natural & logical order.

User Control & Freedom

Users often mistakenly choose a system function so need a clearly marked "emergency exit" without going through an extended dialog. Support undo & redo.

Consistency & Standards

Users waste valuable time wondering whether different words, situations or actions are the same. Follow platform conventions.

Error Prevention

Even better than good error messages is careful design that prevents problems occurring in the first place. Either eliminate error-prone conditions or check for them - and present users with confirmation options before committing.

Recognition rather than Recall

Minimize user memory-load by making objects, actions & options visible. Users trying to remember information from one part of the dialog to another distracts from the job-in-hand. Instructions should be visible or easily-retrievable, whenever appropriate.

Flexibility & Efficiency-of-Use

Accelerators - unseen by the novice user - may speed up expert-user interaction; catering to both inexperienced & experienced alike. Allow users to tailor frequent actions to their abilities.

Esthetic & Minimalist Design

All extra information in a dialog competes with relevant information and diminishes their relative visibility & value. Remove irrelevant or rarely-needed information from dialog boxes.

Help Users Recognize, Diagnose & Recover from Errors

Error messages should be expressed in plain language, precisely indicate the problem & constructively suggest a solution.

Help & Documentation

No documentation is the ideal, but it may be necessary to provide help. Any such information should be easy-to-search, user-task focused, list concrete steps to undertake & be brief.